WhatsApp that keeps your calendar up to date
Vitals sends each patient a reminder from your clinic's WhatsApp number. They tap Confirm, Reschedule or Cancel, and your calendar updates by itself. Their replies, photos and voice notes land in your Vitals inbox.
Please confirm, reschedule or cancel below.
Three steps, no front desk work
The reminder goes out
Automatically, the number of days before the appointment and at the time you choose.
The patient taps a button
Confirm, Reschedule or Cancel. No typing and nothing to install: it's plain WhatsApp.
Your calendar updates
Confirmed, flagged to reschedule, or cancelled with the slot freed. You see each answer in the notification bell.
Please confirm, or tap Reschedule if this time doesn't suit you.
The new time, sent in one click
Drag an appointment to a new time, or change it in the booking. Vitals asks if you want to send the patient the new time. Click Send and they get it on WhatsApp, with Confirm and Reschedule buttons. Nothing goes out unless you click Send.
Reminders, replies and updates in one place
One-tap answers
Confirm marks the appointment confirmed. Reschedule flags it so you can call, and keeps the slot. Cancel frees the slot, with a Keep my appointment button in case of a mistaken tap.
A WhatsApp inbox in Vitals
Every message to your Vitals number, shown with the patient's name. A new number shows as a new contact, with Add as patient and Book appointment buttons.
Photos, videos and voice notes
See what patients send right in the chat, and send photos or PDFs back. Files stay private to your clinic and are removed after 90 days.
24-hour reply counter
WhatsApp lets you reply freely for 24 hours after a patient's last message. Vitals shows how long is left, so you know when to answer.
New time in one click
Move an appointment on the calendar and Vitals offers to send the patient the new time, with Confirm and Reschedule buttons.
Your clinic's own number
Messages come from your clinic's WhatsApp Business number and name. Patients can reply STOP at any time to stop reminders.
A flat add-on, plus Meta's message fees
Meta, the company behind WhatsApp, charges per message. You pay those fees on your own card, directly to Meta.
Automated Messaging
Or $100/year. On top of your Core Platform seats. See pricing
Meta's fees, paid by your clinic
- Reminders and appointment updates: $0.0091 each in Lebanon.
- Free: patients' messages to you, your replies within 24 hours, and updates sent while a chat is open.
- Vitals adds no per-message fee, and we never see your card.
Example: 300 reminders a month cost about $2.73 in Meta fees. Replies and messages inside the 24 hours add nothing.
Meta's utility rate for Lebanon, October 2026. Rates differ by country and Meta can change them.
Questions clinics ask
Do patients need to install anything?
No. It's regular WhatsApp. They get a message and tap a button.
Which number do the messages come from?
A WhatsApp Business number for your clinic, connected to Vitals. It can't be a number that's already in the WhatsApp app, so most clinics use a second number and keep their usual one for everyday chats. We set it up with you.
Can I write to patients from Vitals?
Yes, for free within 24 hours of their last message, including photos and documents. After that, WhatsApp only allows approved messages, like the appointment update, until the patient writes again.
What if a patient taps Cancel by mistake?
They get a Keep my appointment button straight away. If the slot is still free, the appointment comes back.
How do I get it?
Message us and we'll connect your clinic's WhatsApp number with Meta. It's a one-time setup of about 30 to 60 minutes.
Ready to stop chasing confirmations?
Start your free trial today, or message us to add WhatsApp to your clinic.